K-pop group H1-KEY have cancelled their first Manila concert originally set to happen this March.

In an announcement on March 13, show organizer HY LIVE revealed that H1-KEY’s upcoming ‘GO RUN! H1-KEY in MANILA’ concert was now Cancelled. The show was originally slated to happen at the New Frontier Theater, Quezon City on March 22 with rapper, singer, and SB19 member Josh Cullen set to appear as a special guest.

HY LIVE elaborated in the statement that despite their best efforts, “unforeseen challenges” with the Manila concert’s local production team were the reason behind its abrupt cancellation just days before it was supposed to happen. The organizers thanked the group’s fans, the M1-KEY, and other K-pop fans for the support they have shown for the Manila concert and apologized for the disappointment it might have cause any of them; promising to deliver better shows in the future.

As of March 14, HY LIVE have released a statement on how fans can avail of ticket refunds which you can find below.

Hello, this is HY LIVE.
If you bought tickets to ‘GO RUN! H1-KEY in MANILA held on March 22, 2024 please look below for information on how to receive a refund.

All refunds will be processed without a cancellation fee directly through Ticketnet.

Tickets purchased online shall be AUTOMATICALLY REFUNDED to the original purchaser’s credit/debit card used upon purchase within 7-14 banking days.
The amount cannot be reversed to a different card nor in cash.

Tickets purchased from Ticketnet Box Office and mall outlets shall be refunded in CASH.
Kindly proceed to the Ticketnet Box Office at the Yellow Gate of the Smart-Araneta Coliseum starting March 25 up to April 30 only, Mondays to Sundays (10:00am to 8:00pm) Present your hard tickets. No hard ticket, No refund.

For more information, please call +63 8911-5555 or email info@ticketnet.com.ph.

Once again, we want to apologize and ask for understanding from all fans for any inconvenience caused due the cancellation of the concert.

Read the full statement on the concert’s cancellation from HY LIVE below.

Hello, this is HY LIVE.

We’re grateful to M1-KEY and K-POP fans for their endless support of ‘GO RUN! H1-KEY in MANILA’.

It is with heavy hearts that we announce the cancellation of ‘GO RUN! H1-KEY in MANILA’, previously scheduled on March 22, 2024 at New Frontier Theater.

Despite the tireless efforts of our artists and diligent planning, unforeseen challenges with the local production team have forced us to make this difficult decision.

We extend our sincerest gratitude to H1-KEY for their hard work and dedication, and we are profoundly sorry for any disappointment this may cause to our fans. Your support means everything to us, and we promise to strive for better quality performances in the future.

Detailed information on ticket refunds will be provided soon.

Listen to H1-KEY’s latest mini album Seoul Dreaming below.